Problems with commission payment
Good day day to you all. I am writing to you with the hope that you will be able to help me regarding the payment of the commission invoices for our property. Our company owns 5 hotels so it is only logical that we pay one invoice for all our monthly hotel commissions. In the last 5 months or so I'm having very hard time closing the invoices with Booking.com financial department although every invoice i payed and send on time. I keep receiving massages that we have a debt towards Booking.com and We have to pay urgently or our property will be shut down. Now I've requested the full financial card of payments made by our Company but nobody is replying or answering the phone.
Now I've tryed ten times to reach somebody by using the extranet financial inbox or the phone, no luck unfortunately. So far terrible experience from the support teams on Booking. I have a reply that somebody will respond in 4 days to my massages but no answer at all. Please can anybody give me a valid email that I can use so I can address the problems I have or a mobile phone that can actually help me.
Thank you in advance.
Best Western Turist Hotel Skopje