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Problems with commission payment

Dear all,

I wrote awhile ago with questions for the commission payment. I need to ask again and I hope that somebody from Booking.com will read and have the decency to email us or call us since their extra net features are useless along with the agents who work there. I've been busting my self in the last 4-5 months trying to understand why booking.com is not flagging my commission invoices green since I'm sending the payment swifts as proof of payment on time. Now the culmination of the full Booking.com company incompetence has reach the maximum high. My property was closed yesterday due to a unpayed commission invoices. I've tried 100+ times emailing and calling and every time I got the same reply: somebody will reply in 2,3,4 days. No reply ever came solving this matter. I call the account manager for our region and somebody else is answering the phone not able to even understand my questions and problem. I hope somebody will reply to me with answer that I can actually use solving this matter. Thank you.

Regards,

Ferdi Mushe

Best Western Turist Hotel


11
BrookAve

 

Hi Ferdi

  1. BDC Partner /finance Support will never read this.
  2. We cannot assist here with account issues.
  3. you must use the info below to message or phone them directly

 


REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Best Western H…

Hi Brook,

Thank you for the reply. I don't have that option on my extranet. In the right corner I only have ''you didn''t find ....and than compose new message. Thats it, the option you are suggetsing is not in the ExNt.