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problems with Credit card information - missing CVC codes

Hi Everyone, i have lately seen a pattern develop which is disturbing

1. i get a booking with a message that BDC has issued a Virtual CC

2. Followed some time later by a modification message. When i look at the reservation on the Extranet it says " The guest has updated their credit card details."

3.If i display the CC, the the CVC code is missing, making the card information useless.

I have just now picked up 3 bookings like this and had one last week as well. This is a HUGE risk to my business. I reported this to BDC and their only response is i should mark the CC as invalid, BUT THIS IS A NEW PATTERN. i have never had this before, i am convinced this is either a bug or if not WHY does BDC allow CC information being entered without a CVC code at all???

I actually had to stop taking bookings in 2020 from Hostelworld because they wont supply the CVC code.

Has anyone else had the same issue with BDC?


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BrookAve 2 months ago

 

Not missed just hidden until day 2 of stay, as is the norm for VCC.

 

 

 

 

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nope , no one here but us leprechauns , contact partner support.

 

C1

Method #4 Public Phone List 

 

C2

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I.E.G.C.C Teoranta 2 months ago

Hi BrookAve looking at the CC number, these are not Virtual CC's. its clearly a private CC and as the guest is past my free cancellation period, i should have full visibility of the CC.

Secondly i did contact the support centre and quite frankly they dont know their arm from their elbow. He kept putting me on hold to speak with a manager and eventually i after almost an hour on the phone i gave up. He just kept repeating whats clearly written on his screen as a standard answer and i was quite frankly getting nowhere.

Since BDC has done away with account managers, they have become impossible to deal with and the level of training of their call centre staff is atrocious.

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BrookAve 2 months ago

 

sorry to hear of the issues, but keep after them  even if it means just sending a message or reply to the history of it on extranet , to light a fire under them.

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I.E.G.C.C Teoranta 2 months ago

in my experience with BDC nothing lights a fire under them. they just do not care about the people they so lightly call 'partners' . it was different pre 2020 when we still had account managers. now nobody cares.