Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Problems with guest cancellations

We have a strict cancellation policy, so if a guest cancels within seven days of arrival date, the full payment is required. This is set out in our T&C's.Guests pay when they arrive.

The problem arises when a guest wants to cancel for free within the seven day limit and asks for us to change their date of booking. If I change the date for them, they are at liberty to cancel for free, unless I make them pay for the booking up front.

How does anyone combat this? I am not saying that the guests are being dishonest, just protecting my finances!

Regards Numi

M Adamopoulou

Numi-Solomons your Stonehouse is incredible.

Your question is very difficult to be answered with a yes or a no. I am a newbie so I would very much like to know how other partners with more experience deal with this matter.

Wish you well and please give us feedback...