Problems with receiving payments

Is anyone eagles having any issues with receiving payments. I should have received a payment for a customer cancellation by 10th April. After many phone calls & messages via the extranet I have had no success.The financial department simply do not respond. When you speak on the phone I’m assured the information is passed on to the financial department. If I treated my guests with same attitude I would be out of busines i am furious ?

Peter quinn

I am having a similar problem. No response from Booking.

Anonymous

Hello Prague Tourist One, Peter quinn! Welcome to the Partner Community. So do you mean you had reservations after April 6, right?

Since today we issue difficulties with viewing the credit card details on you website for guest it's marked as "Your guest's credit card details are not

i never get help when i ring with a problem i have to sort but they want the commission

It is more than one month a payment of stayed reservation that was already paid had been deducted from the payout and there is no reason for this mistake snd i

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