We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Problems with receiving payments

Is anyone eagles having any issues with receiving payments. I should have received a payment for a customer cancellation by 10th April. After many phone calls & messages via the extranet I have had no success.The financial department simply do not respond. When you speak on the phone I’m assured the information is passed on to the financial department.  If I treated my guests with same attitude I would  be out of busines i am furious 😡 

2 Replies

Peter quinn

I am having a similar problem. No response from Booking. 

6 months ago

Hello Prague Tourist OnePeter quinn! Welcome to the Partner Community. So do you mean you had reservations after April 6, right? 

5 months ago