I have taken over the admin for Longsands Lodge and need some assistance with your process, specifically around payments as this is the first time I am using your platform.
When a guest makes a booking they pay a deposit, does that come directly to us when they pay or do you hold this? How do you collect your commission? Do we use your portal to follow the guests up? If so how would I get their email address ? If you had a fact sheet or info for me that would be most helpful. My email in ***