Promotion discount/saving not showing

I have set a promotional discount for a specific period, however this saving is not evident to customers(i.e. it appears as if the discount price is the normal price.) 

Does anyone know how to fix this so that users can see that they are getting a discount rate of x % and a saving of $x, like I have seen for other listings?

Leandri Klopper

Hi there Bradosner ,

I suggest going to take a look at it now again, as I see you posted this 4 hours ago. Promotions take a while to reflect. Maybe give it 12 hours?

Also, try to make a booking as a guest and see if the option pops up.

Let us know how it goes!


Hi Leandri,

Thanks for the response. I see it is still not showing up :(

Any idea what else I can do?



Leandri Klopper

Hey Bradosner ,

Oh boy, sorry it seems my repsonses are slow.

Okay, do you know where to go check on your promotion? Go see if you set everything up right.

Make sure to check the When can they book... because sometimes I accidentally click on "7 days prior to date" which means people can only see the special 7 days before they are meant to book for... which does nothing for me.

If Everything is correct.. .and you're happy that it should show. . Delete it. Or deactivate it, cancel it, whatever the correct term is. And start again. It should take the second time.

Best of luck!


Hi, I had the same issue with my promotion. Is there a step by step for how to set up promotions?

John Kichinz

Hi Bradosner,

I am experiencing the same issue. I have rang extranet but they couldn't figure out what the problem is.