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Property name: Sails Geraldton Accommodation Booking number: ***
*** ***: These guests made a booking and we are full, it has been cancelled but they require there refund ASAP to make another reservation with another hotel, please help as soon as you can.
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us