Protection from fraudist
To all partners here. Back in April I had a case of some one who cancelled less than 24 hour from arriving.
My policy on booking is that if cancellation occurs within 14 day of arrival I am entitled for all the money.
The 'guest' claimed her money back through her Visa bank and I was left with no choice but to let my bank send the money paid back because if there is not enough evidence for arbitration we were risking paying a fee of 1000 euro if arbitration takes place and case is lost.
Actually I did not risk it . I am writing here to see if anyone had a similar case like mine.
The client is from the US and we are in Malta ( Maltese island)
My intention is to take further legal action anybody here can help out how we can proceed .
Apparently screenshots showing cancellation/ other information on booking.com extranet is not enough.