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Query on Reservation Statement vs Payment Made


I have queries on 2 reservation statements from 2020, in that they do not correspond to the payment made to my bank.  I would appreciate someone to write to me so that I can explain the specifics of these 2 discrepancies.




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BrookAve 1 year ago


Hi Maria


When you look at the reservation statements under Extranet > Finance , the amount paid out used to be :


Minus commission, then balance charged a Payment Gateway fee aka Payment Charge.


In 2020 around April May i think it was I noticed this seemed to change to full amount is paid out to bank, and then when a invoice  was issued I would do a SEPA / IBAN bank transfer.


ELSE Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards,

Be Safe, Be Well



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