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i have a guest, ***, shes been staying here for a while & she pays online usually through Booking. Usually I catch this, but when she reserved the room it put her in a different room then shes been staying in. i went to check her into the system & it mentioned the reservation in another room. i cancelled the reservation but when i did it said something about non-refundable & i had charged her wghen i checkeed her in, i dont want her to be charged twice, did it charge her because i cancelled it? 


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Sharonpowney 2 years ago

You have posted this on the partner forum and we are not able to help with a specific booking.  Contact the help team using Inbox icon on Extranet.