We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Rate Change

I accidently changed a guests rate incorrectly on their reservation page. Now it will not let me revert it back to the original price it had. How do I fix it?


For Example:


the guests original room price was 66.69. I changed the rate incorrectly, and now it won't let me revert it back to that rate; stating it cant be lowered.

2 Replies

Aaltje B.

you could write to the guests that you have made a mistake and find a solution together when he or she arrives.

In return, you could do something extra for your guests to make up for it as an apology.

Other then that, I don't know how to change to a lower amount.

I work with a channel manager, and doing the final payment arrangements, I can add or take off amounts of money and write in the open space why the change, very handy!

If you don't like my suggestion, I would contact the help desk, maybe they can mediate with a new booking and deleting the old one?

Good luck.


Aaltje B.

1 year ago

Send a message to the booking.com help team and ask them to do it. I agree with Aaltje if you need to put the price up an apology would be good.

1 year ago