Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Rate charged

Good Morning 

please can you tell me how to set only 1 rate to be charged with no exceptions to this rate







Hi Neil


By default you need to create 1 Rate plan , and 1 Room Type, link them, and the claendar - list view will show it.


This is all covered by the Getting Started guides.


So please elaborate where the problem actually is?



If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Neill Graham

Hi I have set a rate of R550 per night , however i am getting bookings coming through at R495 per night


hope this helps