Since the start of 2020, rate mixing is occurring to all of our bookings.
For example,If a guest books a 4 night mid week stay, they are charged the first night at our higher price and then all subsequent nights at our standard weekly day rate. We are losing £85 to £120 per booking because of this.
It has never happened for the last 2.5 yrs and is something that has only started since January 1st 2020
Bookings that were made up to end of December for 2020 are all at the correct prices, it's a change in the algorithms that is affecting us.
Has anyone else got this problem?
Have you checked the breakdown of a guests reservation to see if you are getting less than you should be?
I've spoken to support agents, but as yet cannot find a solution