
1
Rates
Good afternoon,
the rates for our Deluxe Bungalow is 126 USD per night in August.
Yesterday we have got a booking and the guest will be charged about 143 USD for two nights. How can this happen?
Thank you for your quick response.
Kind regards,
G.S.K. De Silva
Hi Barbara,
Since this is only a Partner Community you have to contact directly BDC....
Wish you all the best 🌞
Hi Barbara,
You can see the rate breakdown by visiting the reservation via the Reservations tab. Once you click on the guest name, you will see the Reservation details. Click on the section that has the room name and price. This will expand to show you which rate was booked by the guest.
Alternatively, you can also check your Calendar under the Rates and Availability tab in the Extranet and ensure that all rates are set correctly.
You can also check the Promotions tab to see if there are any promotions set up.
If you cannot find why the rate is not what you set, you can reach out to our Customer Service team by going to:
If you need us again, we're always here.
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Tiffany L.
Booking.com Partner Services