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1
Barbara Kainz

Rates

Good afternoon,

the rates for our Deluxe Bungalow is 126 USD per night in August.

Yesterday we have got a booking and the guest will be charged about 143 USD for two nights. How can this happen?

Thank you for your quick response.

Kind regards,

G.S.K. De Silva

 

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10
M Adamopoulou 1 year ago

Hi Barbara,

Since this is only a Partner Community you have to contact directly BDC....

Wish you all the best ?

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B.
Account Adviso… 1 year ago

Hi Barbara, 

 

You can see the rate breakdown by visiting the reservation via the Reservations tab. Once you click on the guest name, you will see the Reservation details. Click on the section that has the room name and price. This will expand to show you which rate was booked by the guest. 

 

Alternatively, you can also check your Calendar under the Rates and Availability tab in the Extranet and ensure that all rates are set correctly.

 

You can also check the Promotions tab to see if there are any promotions set up. 

 

If you cannot find why the rate is not what you set, you can reach out to our Customer Service team by going to:

  1. Log into the extranet and go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. On the right side, click on ‘See Contact Options’. 
  4. Select Reservations. Make sure to include the reservation number so that Customer Service can best assist you.

 

If you need us again, we're always here.

--

Tiffany L.

Booking.com Partner Services

 

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