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I am so frustrated and angry right now. I am trying to get help, or contact, as my cleaning fees for my property are not being charged and I am losing money on my property. I have been going round in circles for the last 40 mins trying to find a way of contacting someone that can help me. I have logged in 6 times now and it seems there is no way of contacting anyone for any kind of help at all!!!

does anybody have a way of getting help here????

Profile picture for user b
BrookAve 1 year ago


Hi Tanya,


  1. All help contacts info us below, and also via Contact Us in every page footer.  
  2. Cleaning fees - set under Property> Policies :: Additional Fees. Note: the commissionable total includes this.  
  3. I have many guides my self, all under my profile including : Managing Availability by BrookAve which covers alot of scenarios.


If you have specific questions I can see if i can help or direct you to partner support below.


If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Profile picture for user Account Advisor Kavina a
Account Adviso… 1 year ago

Hello Tanya,

Sounds frustrating! I'm just thinking how I can help.. I would probably suggest putting your rates up (to include your cleaning fees) or set up an automatic reply for every booking that comes in (to inform G that there is a Cleaning Fee applicable). However, these are just temporary measures to prevent losing money. Best to contact asap to understand the situation and resolve the issue.