1

Re install booking

Hello, 

I had to cancel a booking here as I hadn't noticed some dates where already taken by another booking on another platform. Recently this latest was cancelled because of the coronavirus. I contacted customer support three times and was on the phone for 23 minutes each time then a voice said to call back later as too busy!

I've also messaged to let them know to put this guest back on the calendar as I don't wish to pay extra money for another accommodation. The problem is that the guest isn't answering Booking.com nor myself. 

Since the booking has been removed now I can't even contact the guest anymore. 

What can I do? I don't really want to pay for an alternative accommodation when mine is now available again.

 

Your help is very much appreciated. 

 

Bruno 

3 Replies
50 Views

10
BrookAve

 

 

Hi

 

 simply send a message via Extranet instead, laying out the scenario.

 

Extranet > Inbox > Booking.com messages, click on button to reveal.

 

Kind Regards

8 months ago
1
Bruno Miorin

I've tried but they don't reply and if they do they never answer properly! 🙄

 

8 months ago
B.
Community Admin

Good morning Bruno Miorin and thank your for reaching us out here.

When we treat a reservation as a relocation, we are always requested to find an alternative solution to the guest. II the reservation status goes to cancelled, we won't be able to reinstate the original booking, as it is up to the guest to decide if they still wish to continue looking for an alternative or re-book at your property a second time.

As per what we could see in your property's profile, we are wating for the guest to give us some updates.

Despite we  are aware you have again availability and you are willing to be collaborative, we kindly ask you to wait for a guest's reponse, as it is thier decision to make. 

 

8 months ago