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Receiving payment

Hi

I am new to booking.com and don't seem to be able to find an answer to my query.

If a guest books under a non-refundable reservation, when do I receive this money from Booking.com? Is this immediately or do I have to wait until their check-out date?

 

Many thanks

3 Replies
13 Views

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Jos Adams

Hi

It gets a bit complicated and depends totally on your settings.

If you have Virtual card configured then likely at the end of their stay. Get help from BDC to help you configure it based on how you would like to get paid.

1 year ago
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Allerycottage

Receiving payment into an IBAN number. Does this cause problems as we have not had any payment since we added our property with booking .com . No payments from our first let in August this year.

1 year ago
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Allerycottage

Is there a contact number, perhaps I could talk to someone who could help.

1 year ago