Introducing your guide to a stronger summer season
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thisis not support team, look at the name on top of this page!
instead do it yourself,by....
Message Guest of the intention, don't waffle or give long winded reasons just keep it short and simple and quote local government health restrictions restrict, travelers from their location. Note they will receive a notification shortly to action and confirm in order for their prepaid rate to be fully refunded, failure to do so will result in no refund.
Now in Reservation details page, click Request Cancel, right pane bottom.
Choose option 2.
System sends Guest notification and requires them to action a link to confirm in order for it to complete and also trigger any prepaid full refund.
Side Note: should the guest not action nor reply the booking is still valid.
Should they contact BdC you may end up being invoiced for relocation.
Reminder : property link is missing from your profile, see HowTo below.
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Hi
thisis not support team, look at the name on top of this page!
instead do it yourself,by....
Side Note: should the guest not action nor reply the booking is still valid.
Should they contact BdC you may end up being invoiced for relocation.
Reminder : property link is missing from your profile, see HowTo below.
Kind Regards,