i have a reservation in alpen parks hotel in kaprun on 24/6 till 4/7/2020                ( reservation # ***)

and as u know because of the world wide problem covid_19 we are unable to travel to Europe because our airport in kuwait is closed now till unkonown time also gulf countries are not allowing gulf people to travel to Europe right now  ( covid-19 case) 

so i hope if you do your best to contact the hotel to refund the huge amount back to us because this is out of our contro we have no choice 

we tried but the insist to keep the money for any time but we don’t know what may happen during coming days 

and i think its your duty to be  our mediator to solve this problem since it is a world problem not personal one

and force them to return our money back 


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