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Refund advice

Hello,

I work as a freelancer helping with the bookings for an animal charity who have a bungalow property. We have had some issues with the syncing of the 2 sites that the property is on, so a booking has been made for next week about 20 minutes ago despite it not being open & it shouldn’t have been able to go through. I explained to the guest, and they have already paid but it hasn’t come to us yet. Is there an easy way for a guest to request a refund, either by a link or by contacting a number?    Thanks for any help.

Regards

Andy 


11
BrookAve

 

Without using a Channel Manager 3rd party service this will happen.

 

e.g. syncbnb; beds24, nobeds, cloudbeds etc

 

 


 

Simply report to BdC Partner Support , see below 3 methods.

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox