I work as a freelancer helping with the bookings for an animal charity who have a bungalow property. We have had some issues with the syncing of the 2 sites that the property is on, so a booking has been made for next week about 20 minutes ago despite it not being open & it shouldn’t have been able to go through. I explained to the guest, and they have already paid but it hasn’t come to us yet. Is there an easy way for a guest to request a refund, either by a link or by contacting a number? Thanks for any help.