Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Refund a customer their whole booking cost

A booking was made for 1st July (Booking ref: ***)

We could not accept this booking as under Covid 19 rules Scottish Guest Houses are closed until 15th July.

I spoke with the customer and he understood the issue. The customer needs the refund for full booking cost to be credited to the credit card they used.

How do we process this? We have not taken any payment at this end.

Best regards

Paul Sharples

Heatherbank Guest House



Hi Paul


If that is the case just open the reservation details page ,and click request cancel, choose option 2 and submit.


If they prepaid via Payments by Booking, then the system will auto full refund using this method.


Kind Regards,