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Refund a customer their whole booking cost

A booking was made for 1st July (Booking ref: ***)

We could not accept this booking as under Covid 19 rules Scottish Guest Houses are closed until 15th July.

I spoke with the customer and he understood the issue. The customer needs the refund for full booking cost to be credited to the credit card they used.

How do we process this? We have not taken any payment at this end.

Best regards

Paul Sharples

Heatherbank Guest House

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BrookAve 2 years ago


Hi Paul


If that is the case just open the reservation details page ,and click request cancel, choose option 2 and submit.


If they prepaid via Payments by Booking, then the system will auto full refund using this method.


Kind Regards,