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Refund guest

The gust *** *** cancell his resvtion becuse personal reson. i want to give him all his mony back but it stuk in you virtual card and nobady awnser in you custemer servis!!!!!!

plese help me!!!! 


resrvtion number ***



Hi sivan azran


All you need do is open the reservation details page, 

Click on Request To Cancel

Choose option 2

Now wait on Guest to click confirm

Because you initiated it you are waiveing cancel fees and full refund is allowed.


Kind Regards


PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile



Contact BdC- Location of Partner Only Phone number and Message methods