Refund to a loyal guest
We have a loyal guest who had booked a cottage for 2 nights from 19th March 2021. Due to restrictions imposed by the Government she had to cancel. I requested a full refund but either I did it incorrectly or this request was not in accordance to our cancellation policy.
Is there anything I can do to help this guest get a full refund from Booking.com.
With kind regards,