We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



REFUND VCC through Paypal

Hello. How and what do We have to know, to refund a VCC through Paypal? There is no other way we can refund the card we charged. Guest canceled because of Covid situation. Can someone please provide the steps? Thank You very much, Regards

1 Replies


You have posted this on the partner forum so it is not possible for us to help with a refund.  It would be better for you to contact the booking.com help team using the Inbox icon on Extranet.

5 months ago