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The refund will not implement as per your request
Dear Booking.com support team,
Kindly note the refund will not implement as per your request for these bookings, as our reservation team already emailed several times to Booking.com support team that the booking were reserved under non-refundable rate and we have offered the postpone stay for one year but the refund is not in our an option.
We hope you understand that and thank you in advance.
Should you require further assistance, please do not hesitate to contact us at your convenience.
Your sincerely,
Ms. Jiraporn Petchana (Fern)
Reservation Manager
You have posted this on the partner forum so we are not able to help resolve this. To email the booking.com help team use the Inbox icon on Extranet.
Hello Jiraporn from the Privilage Hotels - just saw your post and good that you have joined the B.Com community forum. I have a bed and breakfast in Loch Ness Scotland and think you might want to join Brookes (just click on her link above) - the B.Com community managers forum (you can link in above) as there are many, many more establishments with the same thoughts as yours and you might want to join us or if you want to chat you can get me on my website
Anyway hope to hear from you
Charlottekilmichaelhouse
Hi theprivilegehotels
Kind Regards, Be Safe, Be Well