The refund will not implement as per your request
Dear Booking.com support team,
Kindly note the refund will not implement as per your request for these bookings, as our reservation team already emailed several times to Booking.com support team that the booking were reserved under non-refundable rate and we have offered the postpone stay for one year but the refund is not in our an option.
We hope you understand that and thank you in advance.
Should you require further assistance, please do not hesitate to contact us at your convenience.
Ms. Jiraporn Petchana (Fern)