Refunding the guest

Hello. Could you help us about refunding our guest? We have their credit card details, with which  they had paid. Can we use bank terminal to refund? Thanks in advance.





Depends is the card a VCC or have you been given their card details?

Was it used to prepay before arrival?

Typically you should be able to refund on the device with which they were charged.


You should contact the provider of that device for instructions if you do not know how.

Was it a payment provider like sumup.com, payrexx.com that provided the terminal?



Kind Regards