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Refunding a guest

How do you process a refund to a guest? 

1 Replies
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10
M Adamopoulou

Hello!

The refund process  depends on your payment model. If Booking.com is handling payments on your behalf, then you will have to contact via your Extranet with the reservation number in order for  customer service agents to assist you further.

Wish you well.

5 months ago