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The refund process depends on your payment model. If Booking.com is handling payments on your behalf, then you will have to contact via your Extranet with the reservation number in order for customer service agents to assist you further.
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Hello!
The refund process depends on your payment model. If Booking.com is handling payments on your behalf, then you will have to contact via your Extranet with the reservation number in order for customer service agents to assist you further.
Wish you well.