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Refunding guest

How do I go about refunding a guest one night's accommodation?  

Guest made a booking 27/03 and made payment.  Could not get hold of lodge, had to make other arrangments 

 

How do we refund.  booking ***


11
BrookAve

 

what are you using :

  1. BdC Online Payments 
  2. Payments By Booking

 

For VCC - refund the card if you charged it, or just message Partner Support the request.

 

For PbB - similar or trigger the Request cancelation , with option 2 on their details page.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox