Refunding a guest with a non-refundable booking
Due to the coronavirus crisis, the owners have decided to close down the house permanently. I have sent cancellation requests to all of my guests, so that I can close my Booking.com account. One of my guests has emailed me because she had a non-refundable booking and has been informed that she will not be refunded even though the cancellation was due to the coronavirus, and not her fault. I would appreciate it if you would refund this guest in full.
Booking No: ***