refunding a guest. property *** guest: *** Booking number: ***
I have had to cancel a guests booking due to availaibilty. They sent me this message:
Hi Jess, I've just had a response from booking.com re the cancellation and they say they need to hear from you to waiver any cancellation charge. Could you address this please. Regards ***
I waiver the cancellation charge. Please refund this guest and inform me when you have.
Many thanks, Jess at Mineshop Holiday Cottages.