We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Refunding Virtual Card

Dear Partner,

We have tried to refund our outstanding through virtual credit card, but unfortunately, our EDC machine can't process that. We have contacted our bank and got information that our machine hasn't supported yet to do a refund through the EDC machine.

We will send a transaction cancellation letter to our bank to cancel the credit card transaction that had happened. Could we do this? if not please inform us, how can we do it?

Best Regards,

Michel Rondonuwu

1 Replies



Hi Michel,

Welcome to Partner community. 

Note you are not addressing BdC finance nor support teams.

They will never see this.


For this topic I would reccommend you use the message system in Extranet , Inbox, Booking Messages, click on See Contact Options to reveal them.


Kind Regards


6 months ago