Refunding Virtual Credit Card
Hello, I do hope this is in the correct place and I apologise if not.
We recently had a guest request to cancel and waive cancellation fees, which we accepted and I refunded the Booking.com virtual credit card straight away. At the time of the guest requesting to cancel, we received an email from booking.com asking that should we agree to waive fees we should process the refund and send proof within 5 working days.
As it was a Booking.com VCC, and not a direct refund to the guest, do I still need to send them proof of my refund and if so, where to?
Under the finance tab it tells me I have no VCC to refund. I only checked this tab after refunding the VCC and wondered if it would have shown in there before hand?
I'm very new to booking.com so apologies if this is a silly question.