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Hi there, 

Does anyone know how long a refund takes from to a guest that has cancelled. (No cancellation fees).  They cancelled by accident and would like to book again but only after they have received their money back ??!!



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BrookAve 2 years ago

I would not wait,  if they are asking you to hold a room while awaiting a refund mistake.


It could be 48hours to 7 working days.

They should just book now regardless, instead of trying to have their cake and eat it too.