As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
Regarding a invoice
Hello Chamara Sampath! Welcome to the Partner Community. Please ask your question.
We received a reservation on 09/07/2020 .it was canceled at the same time. But now I receive a invoice for commission. Is it a error or do I want to pay the commission without receiving a booking. Please kindly clarify.
Hi, Chamara Sampath! Was it also canceled in the extranet? Did you take those steps? https://partner.booking.com/en-gb/help/reservations/if-guest-asks-me-cancel-reservation-what-action-should-i-take-extranet
It’s just the booking request. And it was canceled due to covid 19 situation.
Hi, Chamara Sampath! Please double-check it in the link I shared before that you didn't miss any steps. If you still believe there is an issue, please contact support: https://partner.booking.com/en-gb/help/support-contact?collapse=439