Hello,
We received a reservation on 09/07/2020 .it was canceled at the same time. But now I receive a invoice for commission. Is it a error or do I want to pay the commission without receiving a booking. Please kindly clarify.
thanks
Hello, for reasons of the coronavirus in my country today they announced quarantine. nobody can go out and you can only go out for an hour and a half to buy
Dear Partner Booking.com Regarding from The Pago Design Hotel Phuket May I please inform you that our hotel will close for maintenance on April and would like
Hello Chamara Sampath! Welcome to the Partner Community. Please ask your question.
Hello, We received a reservation on 09/07/2020 .it was canceled at the same time. But now I receive a invoice for commission. Is it a error or do I want to pay the commission without receiving a booking. Please kindly clarify. thanks
chanara
Hi, Chamara Sampath! Was it also canceled in the extranet? Did you take those steps? https://partner.booking.com/en-gb/help/reservations/if-guest-asks-me-cancel-reservation-what-action-should-i-take-extranet
Hi,
It’s just the booking request. And it was canceled due to covid 19 situation. Thanks
chamara
Hi, Chamara Sampath! Please double-check it in the link I shared before that you didn't miss any steps. If you still believe there is an issue, please contact support: https://partner.booking.com/en-gb/help/support-contact?collapse=439