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Hello,
We received a reservation on 09/07/2020 .it was canceled at the same time. But now I receive a invoice for commission. Is it a error or do I want to pay the commission without receiving a booking. Please kindly clarify.
thanks
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Hello Chamara Sampath! Welcome to the Partner Community. Please ask your question.
Hello, We received a reservation on 09/07/2020 .it was canceled at the same time. But now I receive a invoice for commission. Is it a error or do I want to pay the commission without receiving a booking. Please kindly clarify. thanks
chanara
Hi, Chamara Sampath! Was it also canceled in the extranet? Did you take those steps? https://partner.booking.com/en-gb/help/reservations/if-guest-asks-me-cancel-reservation-what-action-should-i-take-extranet
Hi,
It’s just the booking request. And it was canceled due to covid 19 situation. Thanks
chamara
Hi, Chamara Sampath! Please double-check it in the link I shared before that you didn't miss any steps. If you still believe there is an issue, please contact support: https://partner.booking.com/en-gb/help/support-contact?collapse=439