Regarding refund of wongly-paid commision
I have requested booking.com to refund the wrongly-paid commision,
and a credit note was issued from booking.com,accepting my request, which makes me able to use it when I pay next month's charge.
But the problem is that I don't have any booking until next February because of COVID 19. I have requested booking.com to refund my money back several times but they keep saying the same thing over and over, ignoring my request, that I would better to use it when paying next month's charge.
I do not get why the booking.com is not paying "my money" back.
They keep saying I cannot get my money back because I made a mistake. The money originally belongs to me and it was sent by mistake. It even seems that booking.com is playing with my money.
I am disappointed with booking.com that they are not helping me although I have paid lots of commisions/charges as a private host every month before this pandemic situaiton.
I am sending this message to get helped from you because Korean speakers are not listening to me.
Please help me with this issue.
Thanks and best regards,