We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

release the credit card( virtuel card ) since the guest already paid

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this guest left the card for payment in the booking via virtuel card

but at the checkout the guest also paid. We do not have the license to charge card virtuel yet, so could you release this card number so the guest gets this amount back.

 

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