Use our data-driven guide to capture late-season demand.



A guest reserved wit virtual credi card.  We agrred to fully refound.


I dont see anywhere how to refound her...


The reservation is cancelled, but not any way I can refound...



Profile picture for user b
BrookAve 2 years ago


Hi Simon,


If guest prepaid you gave nothing to do, other than agree to a free cancellation once the guest click on request cancel.


You can do it for them from their booking details page but they still have to confirm it, when system sends them an email.


If guest is not prepay and it is direct pay, but they give  their own VCC, then you have to do it via the payment provider system you are using


Kind regards