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Remittance, Invoice and payment ????

How many Hosts have had issues with the way manages Remittances, Invoices and payments?

You receive a Remittance detailing your account and what is to be paid in the next pay run. Information will show bookings and cancellations during the period and if cancellation is within your policy this will be shown as income and is payable by less commission.

Next you will receive your TAX Invoice showing amounts to be paid less the commission. But here is the hitch no cancellations are shown inclusive of cancellation being paid by

Next you check your bank balance and see income that does not balance to that of the invoice???? The cancelled payment has been included in the payment and balances to your Remittance less commission payable.

Accounting Officer is going to throw this back to you because documents are not TAX or Revenue Departments Compliant???? can't understand my concern over correct documentation and we don't have a resolution?



Profile picture for user a
Aaltje B. 3 years ago

Can you give an example (copy) of payments etc so it is a little clearer?

Then it is easier to answer as well. (of course white-out info that is not relevant for us)


Aaltje B.

Hakahanabb 3 years ago

Hello Aaltjie, sorry cannot do as these documents are confidential but if you look at your documents received from they must all balance in amounts. The resolution given to me was issue a valid tax invoice referencing as recipient and not the guest, you do not take off the commission. is not interested in receiving a copy of the invoice and at least you can balance your banking account income statement. How balance their books at end of the day is their problem as long as authorities cannot proclaim money laundering I can live with it.

Cheers Dave

Profile picture for user k
Katerinka12 3 years ago

???? +???? +????

"Accounting officer is going" ... He didn't do anything yet, but he Will...

" can't understand..."

Well, we either. Because it's confidential, right?

Booking gave resolution, but "they must". And after all, "its their problem" ?

Well, as you have said, you can live with it...