I've notified all my Guests that we are closing our Guesthouse, but as I can't remove their booking from my side and have asked them to, but they didn't, I now have to pay commission on a booking that never happened. So I guess I have 2 questions:
1. What do I do with this bill from Bookings.com that was issued... commission on a client's fee that never came because we notified them months in advance that we were closing the Guesthouse. All communication between us and our guests was captured on the Bookings.com website.
2. How do I remove my listing from Bookings.com?
Thank you so much in advance for anyone that can answer my two questions.