1
Mats Jonsson

repayment to the hotel guest because of double booking.

repayment to the hotel guest because of double booking.

 

The guest needs to get their money back because it is the wrong booking. How should I as a host do it?

best regards Mats Jonsson

11
BrookAve

 

Hi Mats,

 

Very simple,

  1. open the reservation
  2. click Request To Cancel
  3. Choose option 2
  4. Notification for confirmation sent to Guest.
  5. Guest clicks on accept.
  6. BdC system then starts refund.

 

1
Mats Jonsson

It was not possible to book, nor stop this, because the guests still came to my house because they did not read the message that accommodation was fully booked. it is too late to cancel their booking, because it was not possible to make the cancellation on the spot....