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Repeatedly wrong invoices, not offset by deductions

Hi, I was on a call w BDC yesterday twice because i got an invoice for which the amount was not offset by deductions they actually made.

In short, BDC owes me 2 cents after offsetting the invoice w deductions already made.

Instead the invoice is marked as unpaid, and shows that i owe than 1000+ euros. I'm pretty sure it was displayed correctly for a moment last night, but it's back to me owing them this. I would normally just dispose, but they have mentioned that the amount could be taken from my bank account directly (i gave authorization for this).

What is happening? Is this a common issue on their end? Wrote already but seems like it takes a while to hear back and they're lost (my call w their agents yesterday was a mess, they seemed to have no clue).

Thanks for your suggestions on advance.

Vincent

 


11
BrookAve

 



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox