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reservation for ***

You have reached to us regarding reservation for Mr ***.

his reservation went No-show and we received following e-mail from you: 

We’re reaching out to you about reservation *** for ***.You had recently cancelled this reservation as a no-show your system.We would like to confirm this reservation was cancelled in the Extranet on 2020-06-04 08:39:04 as a free cancellation.Please feel free to contact us if you have any questions regarding this matter. We’re happy to offer assistance 24/7

Kind regards, -

*** Customer Service Team



The problem is that this reservation was already changed once : 


From: Customer Service <>

Sent: den 13 december 2019 10:58

To: ***, Guest <***

Subject: *** (2194.992.663)

CAUTION: This email originated from outside the organization. Do not click on a link or open an attachment unless you recognize the sender and know the content is safe

Dear Radisson Blu Arlandia Hotel, Stockholm-Arlanda,

Thank you for working with

We’re writing to you about reservation *** for ***, check-in date 2020-07-10.

The guest modified the reservation on 31 October 2019 with new dates from 10 July - 11 July 2020. The modification email was just resend. Please check this as the guest will not be arriving 19 December and in our system the correct dates are showing.

We are looking forward to your response.

Thank you for your cooperation.

Kind regards

*** Customer Service Team


Please get back to us with the explanation on how the reservation that should have gone No-show if we have not granted change of the date in December can be cancelled free of charge in July. I cannot find this reservation on Extranet. 

Best regards


Front Office Manager