We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I alreadz had a reservation and booking accepted another with the same date. what should I do? I already sent a message to the second person telling her that it was already booked but no answer

1 Replies



Hi Valerie 


It sounds like you are trying to say you have had a double booking for same date , same room, or unit.


  • In that case if no response from the second guest, just open their booking details,
  • Then on right pane , click Request Cancel
  • choose option 1 not 2.
  • wait for sysdtem to update after 48 hours to cancelled.


If you dont want to wait ring BdC Support,

however the likelihood of you being charged by BdC for relocation is higher if you do.


Hence why it is better to deal with guest directly.


Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards

1 month ago