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Reservation: ***
This reservation: ***, was canceled 5 days before Check-in and is in my cancellation policy, how will I receive the reservation money? because if I don't receive it I will lose a lot of money because it canceled a lot at the last minute to make another reservation ...
Hi Higor Maranhão Nunes Depending on if it was a non refundable rate on prepayment to BdC, you should see payout options on the reservation. Otherwise see below to contact support team to advise.
Kind Regards
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.