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Reservation: ***


This reservation: ***, was canceled 5 days before Check-in and is in my cancellation policy, how will I receive the reservation money? because if I don't receive it I will lose a lot of money because it canceled a lot at the last minute to make another reservation ...



Hi Higor Maranhão Nunes Depending on if it was  a non refundable rate on prepayment to BdC, you should see payout options on the reservation. Otherwise see below to contact support team to advise.



Kind Regards



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How To Guide :…


How To Contact


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


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Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.