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RESERVATION
The client reserved my house on January 6, but he never answered my messages, the reservation is from January 22 to 28 and the truth is I don't know what to do
The client reserved my house on January 6, but he never answered my messages, the reservation is from January 22 to 28 and the truth is I don't know what to do
Hi FUAD AKEL GODIN
That is normal for some Guests, simply wait until check-in date until the morning after, and if Guest has not checked in, mark it as a No Show.
Or contact BdC Partner Support and ask them to ring the Guest to check on them or phone them yourself.
Under Policies make sure to enable Guest Phone number is mandatory.
Kind Regards,
Be Safe, Be Well
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THANK YOU!