Reservation *** (*** *** 5 April 2021)
I had to cancel reservation made in my property due to restrictions in England regarding covid-19.
I inform booking.com straight away. I have waive the cancellation fee.
Name of the guest is *** *** with booking number: *** (booking been made for two rooms).
I am afraid booking.com has charged me commission even though I inform them that we cannot accept bookings which are forbidden within covid-19 restrictions. kind regards Azar Brooks