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Reservation *** (*** *** 5 April 2021)

Good morning

I had to cancel reservation made in my property due to restrictions in England regarding covid-19.

I inform booking.com straight away.  I have waive the cancellation fee.  

Name of the guest is *** *** with booking number: *** (booking been made for two rooms).

I am afraid booking.com has charged me commission even though I inform them that we cannot accept bookings which are forbidden within covid-19 restrictions.  kind regards Azar Brooks


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Denham Guest House 1 year ago

Please reply to my post as soon as you can.  Regards owner (azar Brooks)