We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Dear Partners,


*** the guest cancelled this booking in message. Please, make a cancellation.

The guest did not pay.


Thank you,


Best regards,


Petra Sándor

1 Replies



Hi Petra,


You are in the partner community addressing fellow partners.


No one will do this for you  , only you can.


How -To


  • Open Extranet
  • Open Reservation details page
  •  Click on Request Cancellation
  • Choose option 1 of the two radio options.
  • Enter note and submit.



Kind Regards, Be Safe, Be Well



7 months ago