We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Reservation - Bill Amount

Dear Team, 

Booking number: ***, we only charge the guest for one night, but the system shows that we have charged the guest for 2 nights. 

Please advise. 

Best regards, 



1 Replies



Hi Helene,


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Reminder do not post, reservation numbers, email addresses etc as per community guidelines ,the auto mod script will remove them shortly.


If the booking was originally for 2 nights then , just message BdC Support the reference number and the request to adjust it.


Even if you are taking payment directly on arrival or departure ,you still need to message them other wise the commission due will be based on 2 not 1 night.



Kind Regards,

Be Safe, Be Well


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