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Profile picture for user mihai.dobre.stera.ro d
1

reservation canceled but u make me the invoice.

hello

my guest from july make the reservation and u make me an invoice.

why?


Profile picture for user sharonpowney.hotmail.co.uk s
9
Sharonpowney 2 years ago

Did the guest cancel the reservation on the booking.com system.  Check in the Finance reports to confirm which guest.

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us